Support
How can we help?
Email us
Write to hello@ghosted.day and a real person will reply. If it's about your account, send it from the email address you signed up with so we can find you.
Common questions
I didn't get my sign-in code
GHOSTED is passwordless: you enter your email and we send a 6-digit code. Check your spam folder first, and make sure the address is typed correctly. Codes expire after an hour, so if you've waited a while, request a new one.
Still nothing after a few minutes? Email us and we'll look into it.
How does the check-in actually work?
You set a check-in window, a reminder, and a grace period. When the window comes round you get a nudge, and you tap Still Here. That's it.
If you miss it, nothing happens immediately. You get reminders first, then your grace period runs. Only after all of that does your trusted contact hear from us.
How do I add someone as my trusted contact?
Go to the People tab and add them with their name and Telegram handle. They'll get a confirmation request, and once they accept, their status turns Active. They have to confirm it themselves, so you can't add someone silently.
The free plan includes one contact. Premium raises that to five.
I'm going away. How do I pause it?
Turn on Travel Mode. It pauses check-ins so you don't trigger an alert while you're off the grid. Turn it back off when you're home.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple Account, so they're managed there: open the Settings app, tap your name, then Subscriptions. Cancelling stops the renewal and you keep Premium until the end of the period you've paid for.
Changed devices or reinstalled? Tap Restore Purchases on the Pro tab.
How do I delete my account?
In the app: Settings → Danger Zone → Delete Account. That removes your account, your check-in history and settings, and your trusted contact's details. It's permanent, and you don't need to email anyone to do it.
Does GHOSTED track my location?
No. There is no location tracking anywhere in the app, and no location data is stored. GHOSTED is about whether you checked in, never where you were. See the Privacy Policy.
Is this an emergency service?
No, and this matters. GHOSTED does not contact emergency services. It notifies one person you chose, who then decides what to do. It is not a medical or health monitoring product. In an emergency, always call your local emergency number.